Employment Relations in the Hospitality and Tourism IndustriesUniquely combining employment relations and the hospitality and tourism fields, this book draws on recently published sources to give readers a comprehensive and internationally comparative perspective on the subject area. It boldly extends the traditional analysis of employment relations by integrating new topics such as the role of customers and |
Contents
Employment practices and outcomes in context and by size | 5 |
Whither employment relations and hospitality? | 8 |
Employment and work | 27 |
Case studies | 37 |
The role of management in employment relations | 54 |
Resourcing development and fair treatment | 84 |
Pay reward and performance | 111 |
context and by size of workplace | 120 |
Employment law and dispute resolution | 170 |
What do the workers think? | 196 |
Conclusions and future issues | 225 |
Background characteristics of | 232 |
Employet questionnaire | 250 |
Employment relations practices | 256 |
otes | 269 |
Representation participation and involvement | 138 |
Common terms and phrases
ACAS ahnost AIS and PSS AIS PSS approach behaviour Britain Campsites Restaurants Bars cent Chapter collective bargaining comminnent consultation context customers employment relations employment relationship employment tribunal Employment Tribunals Service family-friendly fast food female flexibility full-time gender grievance groups Harvester Restaurants health and safety hospitality and tourism Hotels Campsites Restaurants increased individual industrial relations involvement issues labour market large workplaces less level from AIS low pay Lucas and Langlois managerial managers McDonald's Mean number ment miglu minimum wage non-union Notes occupational organization part-time performance performance appraisal policies practices Pret a Manger procedures PSS HI 25 psychological contract rates recruinnent responses responsible autonomy riglu sector Significantly different size of workplace skills small workplaces social social partnership Source staff Table trade unions turnover union members weighred WERS WERS98 employee survey worker aged workforce workplace and sub-sector