One Night at the Call Center: A NovelPress 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience–and accent management–they help American consumers keep their lives running. Yet behind the headsets, everybody’s heart is on the line. Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka’s domineering mother has arranged for her daughter’s upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it’s a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat. They all try to make it through their shifts–and maintain their sanity–under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything. Chetan Bhagat’s delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice. |
Contents
Section 21 | 173 |
Section 22 | 181 |
Section 23 | 192 |
Section 24 | 196 |
Section 25 | 204 |
Section 26 | 210 |
Section 27 | 219 |
Section 28 | 227 |
Section 9 | 71 |
Section 10 | 78 |
Section 11 | 87 |
Section 12 | 98 |
Section 13 | 105 |
Section 14 | 121 |
Section 15 | 135 |
Section 16 | 140 |
Section 17 | 145 |
Section 18 | 151 |
Section 19 | 159 |
Section 20 | 168 |
Section 29 | 237 |
Section 30 | 242 |
Section 31 | 255 |
Section 32 | 260 |
Section 33 | 269 |
Section 34 | 277 |
Section 35 | 286 |
Section 36 | 289 |
Section 37 | 295 |
Section 38 | 303 |
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32nd Milestone agents Anuj Anyway Bakshi Bakshi's office bike boss Boston C'mon call center Chetan Bhagat Curly Wurly Damn Delhi desk driver dupatta e-mail Esha and Radhika Esha's eyes face feel finger friends fuck Ganesh girls going guess gulab jamun Gurgaon hair hand happened head heard hell Hello India landline laughed Lexus listen looked loser main bay married Microsoft Military Uncle minutes Miss India mother moved never nice night nodded opened parathas pizza Pizza Hut Priyanka asked Qualis quiet salwar kameez Sam Marcy screamed screen seat seconds Shefali shook shoulder shut Shyam silent smiled someone sorry stood stop stupid sure systems guy talk tapped team leader tell There's thing thought told trying turned voice Vroom took wait WASG Western Appliances Western Computers What's Yeah