consumer and qualityTaylor & Francis, 2001 - 248 pages This Book Presents The Basic Guidelines To Help Consumers Make The Most Appropriate Purchase Decisions In The Contemporary Multichoice Environment.Important Features * Highlights Importance Of Quality As The Major Factor For Purchase Decisions. * Consumer Rights And Responsibilities Elaborated. * Consumer Complaint Redress Procedures And Consumer Court Cases Detailed. * Practical Case Studies And Examples Cited. * Tips On How To Deal With Various Situations Regarding Product Quality, Durability And After Sales Service. * A Simple Lucid Style Bereft Of Technical Jargon.General Readers Would Find The Presentation Interesting And Purposive. Consumer Activists, Professional Managers And Service Providers Would Also Find This Book To Be A Valuable Reference Source. |
Contents
Importance of Quality | 1 |
Consumer Rights Responsibilities | 22 |
Making the Right Choice | 47 |
Returns Warranty Product Liability 5 Complaint Redress | 143 |
The Role of Consumers | 191 |
Trends in Consumerism | 196 |
Appendix | 226 |
| 227 | |
| 229 | |
Common terms and phrases
advanced countries advertisements airlines asafoetida asked aware Bangalore bank BDUCF ordered better brand cash cent centre Chennai cheques claims compensation competitive complaint redress consumer courts Consumer Disputes Redressal consumerism COPRA cost credit card dealer decision defective deficient service discount District Forum environment example exchange expect finance Foodworld freebies goods/services guarantee guilty of deficient HSBC India Indian consumer Indian Standards interest Internet investment issued Karnataka Kuwait Airways lakhs liberalisation loan manufacturer medicine ment Mumbai Mutual Funds National Commission NGOs offer organisations passenger person poor quality problem product liability product recall product/service purchase refund replace reputed responsible risk safety satisfaction schemes sector sell seller shops standards sumer telephone ticket trade practices treatment Vaastu Shastra warranty