Prescriptive Communication for the Healthcare Provider

Front Cover
Professor Eisenberg brings to this book four decades of studying, teaching, and writing about various aspects of interpersonal communication. One reviewer's description was, "Eisenberg is not dull!" Readers of his other books regard his writing style as conversational and not beleaguered by technical jargon.

Aside from addressing the conventional issues that currently bog down healthcare communication, he exploits some less typical issues such as pseudoaffective communication, somatotyping, appellations, clinical musicology, genderlect, and territoriality. Healthcare providers reading this book should come away with an expanded and more inclusive perspective on how practitioners can enrich their interpersonal skills.

 

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Contents

BUILDING RAPPORT
6
EMPATHY
15
IS ANYONE LISTENING?
21
PERCEPTION OF DISEASE
31
ADMISSIBLE TO A MEDICAL SCHOOL
37
PRECONCEPTIONS 5c MISCONCEPTIONS
47
SELFDIAGNOSIS
53
WHY CANT PATIENTS FOLLOW INSTRUCTIONS?
59
SPIRITUALITY IN MEDICINE
232
BIOETHICS
245
MORALE
258
PART IV
261
READING BODY LANGUAGE
263
EYE CONTACT
265
ANATOMY OF A SMILE
268
HEALING TOUCH
272

HELPLESS PATIENTS
68
GERIATRIC PATIENTS
74
THE OPPOSITE SEX
81
AN END OR A BEGINNING
87
PSEUDOAFFECTIVE COMMUNICATION
94
INTRAPERSONAL COMMUNICATION
102
INFORMED CHOICE
109
GRIEVING
116
DENIAL
124
PATIENTCENTERED INTERVIEW
133
INDIVIDUAL OR GROUP PRACTICE
145
HEALING ARTS
153
MEANING OF MEANING IN HEALTHCARE
162
OMBUDSMAN
169
SOCIAL WORKERS
174
MEDICAL ILLEGIBILITY
188
TESTING FRENZY
203
FACIAL DIAGNOSIS
218
SOMATOTYPING
274
OLEACTION
276
COLOR
280
TERRITORIALITY
282
PARALANGUAGE
285
SILENCE
287
PAIN
290
HOPE
293
POSTURE
295
INTELLIGENCE
297
INSTINCT
299
BEDSIDE MANNER
302
TIME
305
INNER VOICES
307
AETERWORD
309
GLOSSARY
311
INDEX
323
Copyright

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About the author (2012)

Professor Eisenberg was born in New York City, and served in the U.S. Marine Corps in WW II. His career consisted of teaching interpersonal/intercultural communication, public speaking, organizational communication, nonverbal comunication, group dynamics, and persuasion at four major universities. His publications include fifteen textbooks on various aspects of communication. He has a relentless reputation of asking his students and, often perfect strangers, thought-provoking questions. One of his earlier books was titled, Questions that Challenge the Curious Mind. It consisted of 79 choice questions. After each question, he would briefly describe how various people answered it His favorite question is, What one word best describes your entire life? He presently resides with his beautiful and multi-talented wife, Marianna, a former operatic star with the New York City Opera at Lincoln Center. His zodiac sign is Scorpio and his favorite

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