Working the shadow side
This title offers managers, consultants, and employees alike a practical starter kit that reveals how to identify, manage, and gain value from the below-the surface activities in an organisation.
9780787900113, 0787900117
1036251237
Preface xi The Author xv What Goes on in the Shadows 1 What is the Shadow Side? The Covert, Undiscussed, and Undiscussable Things That Drive Your Organization 3 2 Getting Attuned to the Shadows 17 Mining Value from the Shadow Side 3 Uncovering the Economics of the Shadow side 43 4 Becoming an Effective Behind-the-Scenes Manager 55 Revealing Your Organization’s Hidden Culture 5 “The Way We Do Things Here”: A Primer of Beliefs, Values, and Norms 75 6 Making the Culture Serve Your Business 96 Managing the Shadow Side of People 7 Personal Styles: The Good, the Bad, the Ugly, and the Ambiguous 127 8 working with Personal Styles and Promoting Productive Relationships 138 9 In-Groups, Out-Groups, Cliques, and Clubs: Finding Value in Your Organization’s Social Realities 164 Positive Political Skills at Work 10 Turf, Power, Agendas, and Resources: The Anatomy of Organizational Politics 195 11 How to Practice Positive Politics 212 Bringing It all Together 12 Making the Hidden Organization Serve the Business 233 13 Epilogue: Making Chaos Your Friend 256 References 267 Index 271