Prescriptive communication for the healthcare provider

<h3>Contents</h3> <pre> PROFILE OF A HEALTH CARE PROVIDER...........................3 BUILDING RAPPORT............................................6 CREDIBILITY.................................................9 TRUST.......................................................11 EMPATHY.....................................................15 MEDICAL ETHICS..............................................17 IS ANYONE LISTENING?........................................21 CRITICAL THINKING...........................................26 PERCEPTION OF DIS-EASE......................................31 BURNOUT.....................................................35 ADMISSIBLE TO A MEDICAL SCHOOL..............................37 TRUTH-TELLING...............................................39 HUMILITY....................................................41 PRECONCEPTIONS & MISCONCEPTIONS.............................47 NON-ENGLISH SPEAKING PATIENTS...............................51 SELF-DIAGNOSIS..............................................53 DESCRIPTION OF SYMPTOMS.....................................56 WHY CAN'T PATIENTS FOLLOW INSTRUCTIONS?.....................59 DEMANDING PATIENTS..........................................62 THANKLESS PATIENTS..........................................64 HELPLESS PATIENTS...........................................68 GAY PATIENTS................................................71 GERIATRIC PATIENTS..........................................74 HYPOCHONDRIACS..............................................79 THE OPPOSITE SEX............................................81 MANAGING MEDICATION.........................................84 LIFE: AN END OR A BEGINNING.................................87 PSEUDOAFFECTIVE COMMUNICATION...............................94 FEARFUL PATIENTS............................................96 YOUNG PATIENTS..............................................99 INTRAPERSONAL COMMUNICATION.................................102 DEPERSONALIZATION...........................................104 COMPASSION..................................................107 INFORMED CHOICE.............................................109 INFORMED CONSENT............................................111 ROLE OF FAMILY..............................................112 IATROGENESIS................................................114 GRIEVING....................................................116 IMPATIENT PATIENTS..........................................119 CHOOSING A DOCTOR...........................................121 DENIAL......................................................124 COOPERATIVE HEALING.........................................129 PATIENT-CENTERED INTERVIEW..................................133 WAITING ROOM ANXIETY........................................135 CROSS-CULTURAL COMMUNICATION................................138 INDIVIDUAL OR GROUP PRACTICE................................145 ALTERNATIVE or COMPLEMENTARY MEDICINE.......................149 HEALING ARTS................................................153 MEANING OF MEANING IN HEALTHCARE............................162 PROPHYLAXIS.................................................166 OMBUDSMAN...................................................169 SPEECHMAKING................................................171 SOCIAL WORKERS..............................................174 FAITH HEALING...............................................177 CLINICAL MUSICOLOGY.........................................179 QUACKERY....................................................182 TELEMEDICINE................................................186 MEDICAL ILLEGIBILITY........................................188 NURSING PROFESSION..........................................191 CONFIDENTIALITY.............................................195 MANAGED CARE................................................197 EUTHANASIA..................................................200 TESTING FRENZY..............................................203 COMMUNICATION IN THE E R....................................206 PIONEERS IN HEALTHCARE......................................208 HOSPITAL TEAM PLAYER........................................213 MEDIA AND HEALTHCARE........................................215 FACIAL DIAGNOSIS............................................218 THE RECEPTIONIST............................................221 MALPRACTICE.................................................224 INTERDISCIPLINARY MEDICINE..................................226 MEDSPEAK: A Secret Language.................................228 TREATING THE DISABLED.......................................230 SPIRITUALITY IN MEDICINE....................................232 PATIENT SATISFACTION........................................234 HEALING POWER OF HUMOR......................................236 ACCENT-REDUCTION............................................238 FORMS, FORMS, FORMS.........................................240 PHARMACIST-PHYSICIAN RELATIONSHIP...........................242 BIOETHICS...................................................245 MEDICAL INTERPRETERS........................................248 MEDICAL ERRORS..............................................251 PARADIGM SHIFT..............................................254 APPELLATIONS................................................256 MORALE......................................................258 READING BODY LANGUAGE.......................................263 EYE CONTACT.................................................265 ANATOMY OF A SMILE..........................................268 HEALING TOUCH...............................................272 SOMATOTYPING................................................274 OLFACTION...................................................276 COLOR.......................................................280 TERRITORIALITY..............................................282 PARALANGUAGE................................................285 SILENCE.....................................................287 PAIN........................................................290 HOPE........................................................293 POSTURE.....................................................295 INTELLIGENCE................................................297 INSTINCT....................................................299 BEDSIDE MANNER..............................................302 TIME........................................................305 INNER VOICES................................................307 AFTERWORD...................................................309 GLOSSARY....................................................311 INDEX.......................................................323 </pre>